RETURN & EXCHANGE POLICY – TRI FOODS DISTRIBUTOR INC.

Thank you for shopping at Tri Food. We take great pride in the quality of our products. However, if you are not entirely satisfied with your purchase, we are here to help.

1. Return & Exchange Conditions

To be eligible for a return or exchange, please ensure that:

• Timeframe: The request is made within [e.g., 7 days] of receiving the product.

• Condition: The item must be unused, in the same condition that you received it, and in its original packaging.

• Proof of Purchase: You have the receipt, invoice, or proof of purchase.

• Perishable Goods: Due to the nature of food products, items that are opened, expired after delivery, or damaged due to improper storage by the customer cannot be returned.

2. Valid Reasons for Returns

We accept returns and exchanges for the following reasons:

• Product is expired or near its expiration date at the time of delivery.

• Product is damaged, leaked, or broken during transit.

• Incorrect item delivered (wrong size, brand, or type).

• Quality issues (e.g., unusual odor or appearance) despite the packaging being intact.

3. Return Process

1. Notification: Contact our customer service team via email at [Insert Email] or hotline [Insert Phone] with your order number and photos of the product.

2. Verification: Our team will review your request within [e.g., 24-48 hours].

3. Pickup/Shipping: Once approved, we will arrange a pickup or provide instructions on how to ship the item back to our warehouse.

4. Refunds

• Method: Refunds will be processed via the original payment method (Bank Transfer, Credit Card, etc.) or provided as store credit, depending on your preference.

• Timeline: Once we receive and inspect the item, we will notify you of the status. Approved refunds typically take [e.g., 3-5 business days] to reflect in your account.

5. Shipping Costs

• If the return is due to our error (wrong/damaged item), Tri Food will cover all shipping costs.

• If the return is due to a change of mind, the customer is responsible for the return shipping fees.